Is a
Photo ID required to tour an apartment?
Yes, at least one prospect in the
group over age 18 must provide a government issued photo identification prior
to viewing an apartment.
How much is the application fee?
The application fee is $90 per person over the age of 18.
How much is the administration fee?
The administration fee is $200 at move in.
How much is the pet fee and pet rent?
The pet fee varies per pet of $300-$400 (3 max per apartment) along with a monthly pet rent of $30-$40 per pet. No breed or weight limit restrictions.
Who do I pay for utilities?
For electricity, you will pay Duke Energy. You set this up before moving in. Your water, sewer and trash are through Velocity. We will set up your account with Velocity and you will receive your first bill on your rent statement about 1.5 months after moving in to your new home.
What is the school district?
Pilot Elementary, Jamestown Middle and Ragsdale High
Can I pay my rent online?
You can pay your rent online along with enter work orders online through your online resident portal.
What are your income requirements?
We do have income requirements of at least 2.5 times the rent.
Do you require renters insurance?
Yes, a customized link will be sent at the approval of your application. We offer the convenience of including the cost of renters insurance with your monthly rent or you can provide your own 3rd party policy. Requirements are detailed in the link you will receive after your application is approved.
How are emergency repairs taken care of?
We offer 24/7 emergency maintenance service. Call our office number at 336-553-3530 and press ‘2' for after hour emergencies. After hours emergencies include :
- Fire. Call 911 First.
- Electrical or gas failure of any nature.
- Any water leak or sewage backup.
- No heat or air conditioning (for safety reasons, we cannot work on outside units after dark or during inclement weather).
- Refrigerator not working.
- Range/Oven not working properly (weekends only).
- No hot or cold water.
- Toilet stopped up - if apartment has just one.
- Overflowing Commode where there may be property damage.
- Malfunctioning exterior door hardware or window if on 1st floor.
- Smoke detector batteries will be changed up until 7 pm.
- Severe weather that causes damages to doors, locks or windows, etc.
- You are also able to place non-emergency maintenance requests online through the resident portal 24/7.
If I have a package delivered, where do I pick it up?
We will notify you of a package in the office with Notifii services via text/email. You may pick it up during office hours.
Do you have a Preferred Employers Program?
Yes, we offer exclusive savings to applicants who work for
select area employers. Click here for the list of current
participating companies.